Manufacturer-funded arrival
The manufacturer funds the approved pilot stock and inbound shipment to the agreed South African handover point.
Local after-sales operations
A returned product should create evidence, not ambiguity.
Build a South African path for customer communication, return receipt, inspection, triage and warranty coordination.
Before stock moves
The manufacturer funds the pilot. We manage it locally.
Following approval, the manufacturer funds the agreed pilot inventory and its inbound movement to SmartWarehouse's nominated South African receiving point. SmartWarehouse does not purchase speculative launch inventory upfront.
Managed from receipt
SmartWarehouse receives, inspects, records, stores and manages accepted stock, then operates the approved sales, fulfilment, support and returns path.
Responsibilities signed first
Freight booking, Incoterm, importer of record, duties, taxes, compliance costs, insurance and risk transfer are fixed in the signed Supplier Agreement.
Authorize and receive
Returns enter through an agreed customer and logistics path, with identity and condition captured on arrival.
- Return authorization
- Customer communication
- Inbound tracking
- Receipt evidence
Inspect and decide
A controlled triage record supports the right disposition and cost owner.
- Condition grading
- Functional testing scope
- Restock or quarantine
- Supplier evidence
Resolve locally
Approved policies determine repair, replacement, refund or supplier escalation.
- Warranty administration
- Repair-network coordination
- Replacement workflow
- Trend reporting
What the engagement creates
Clarity before complexity.
Faster evidence
Give the supplier a usable record without sending the product overseas.
Consistent policy
Apply approved warranty and return rules through a defined workflow.
Learning loop
Turn reason codes and inspection results into product and content insight.
Built around the evidence
Physical work. Digital accountability.
The service model connects real operating events to a shared record, so decisions have context.
- Capability status remains explicit
- Responsibilities are defined per agreement
- Exceptions have an owner and next action
Your next move
Start with product readiness.
Tell us what you make, where you sell and what South Africa needs to become possible.